Shipping & Returns

SHIPPING

What if my item is damaged?

If the merchandise that you received is damaged, you have 48 hours from the receipt of your package to notify us. Please contact us immediately.

Can I change or cancel my order?

Please contact us immediately if you would like to change or cancel your order. If the order has not been shipped, we will gladly process your request.

What if my package is lost or stolen?

Sticky Be Socks cannot be held responsible for stolen or lost packages when the USPS or FedEx tracking system shows that the package was delivered. However in the event that your package was lost, we can help you file a claim with USPS or FedEx to report your lost shipment.

STANDARD RETURN POLICY

14 day hassle-free returns on all full price products. Please contact us to initiate your return.

You have 14 days from the day that you receive the package to return the merchandise for a full refund or exchange. For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.

• We will credit you the full purchase price, any taxes, minus the original shipping charges. The customer is responsible for the return shipping costs.
• For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
• All items must be in brand new condition.
• ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. MERCHANDISE MARKED AS SALE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL ON SALE ITEMS.
• Sticky Be Socks reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.
• If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
• You must arrange your return or exchange within the 14-day period specified above.
• Make sure to enclose the invoice and the return item(s) in a securely sealed box.
• It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages. 

We will issue a refund when the item arrives. It generally takes 1-2 billing cycles for the refund to be reflected on your credit card statement. Please contact us to initiate all returns.

WHOLESALE ACCOUNT RETURN POLICY

All exchanges and returns must be made within 48 hours from the time you receive your order. Please contact us to initiate your return.

For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.

• We will issue you a credit to your account for the full purchase price minus the original shipping charges. The customer is responsible for the return shipping costs.
• For exchanges, we will charge/credit the price difference accordingly and ship the newly exchanged merchandise to you.
• All items must be in brand new condition.
• ITEMS THAT HAVE BEEN WORN, DAMAGED, AND/OR ALTERED WILL NOT BE REFUNDED OR EXCHANGED. MERCHANDISE MARKED AS CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED, ALL SALES ARE FINAL ON CLEARANCE ITEMS.
• Sticky Be Socks reserves the right to refuse returned merchandise or may ban a customer from completing future purchases, if it is determined that a customer has a history of abusing the returns policy.
• If the item that you ordered was already damaged or if there are any discrepancies, please contact us within 48 hours of receipt. We will do our best to replace or repair the defective item as soon as possible. Any damage or discrepancies claimed after the 48 hours of receipt will be subject to our discretion.
• You must arrange your return or exchange within the 48 hour period specified above.
• Make sure to enclose the invoice and the return item(s) in a securely sealed box.
• It is strongly recommended to use a trackable mailing service as we cannot be responsible for lost packages. 

Please contact us to initiate all returns.